About Utilities Billing
EDIFICE is a fully functional, robust utility billing and customer information management software solution that can manage shutoffs, collections, payment plans, customer credit ranking, inventory, component tracking (backflow, meters, transformers hydrants) and plenty more. EDIFICE tracks detailed history of every transaction that is ever created for a customer as well as all letters, notices, bills and statements that are generated automatically by the system or on demand by an operator.
EDIFICE Utility Billing software offers simple and secure bill presentment and payment (EBPP) options that all bills to be viewed and paid online using the Internet, mobile devices or over the phone. EBPP can help your organization reduce costs, accelerate payments and help the environment, while offering customers convenience and flexibility.
Multiple Services Billing
Advanced Customer Searches
User-definable Billing Cycles
User-definable Rate Structures
Automated Meter Sequencing
Detailed Customer History Inquiry
Automated Lien Management
Automated Tax Roll Management
Detailed Service History
Hydrant, Meter and Pipe Tracking
Supports Electronic Reader Interfaces
Budgeting
Payment Plans
Disconnect/Late Payment Process
Daily Finance Charges
Rate Modeling
Flexible Rate Analysis Reporting
Supports Popular Database and Spreadsheet Programs
User-defined Image Database
Complete and Secure Audit Trail
Service Maintenance Schedules
Detailed Service History by Item
Inventory Management Module
Maintains Multiple Location Inventory
Advanced Serialized Tracking Ability
Supports HAZMAT
Bill of Material Inventory Tracking
Service Management Module
Mobile Work Orders
Single-screen Customer Call Control
Work Order Creation and Tracking
Open Calls and Call History by Site
Call Assignment for Future Scheduling
Technician Productivity Analysis