About Virtual Clerk
Virtual Clerk™ provides an exciting service offering for the utility marketplace. Virtual Clerk utilizes the power of the Internet to bring utilities closer to their customers than ever before. Individuals can access data from virtually any place without having to pick up the phone or visit your office, 7 days a week 24 hours per day. Payments, charges, account history, usages and other vital information can now be accessed by your customers over secure connections. Virtual Clerk allows today’s utility to service customers at the highest levels and allows valuable staff resources to focus on other important tasks instead of answering repetitive questions.
Unlike other types of web services that simply allow static access to brochure-like information, Virtual Clerk has the ability to create and manage personalized custom views of information for different types of utility customers. Virtual Clerk can maintain special views with key information for data intensive customers like commercial accounts, while providing a more simplistic view for the residential users. These different views help you serve the specific needs of diverse groups without having to maintain multiple web sites.
Extends Your Office Hours
Offers Convenient Access 7/24/365
Alleviates Customers' Routine Information Requests
Reduces Paper Usage
Saves Staff Time & Resources
Reduces Your Carbon Footprint
For more information, see our Virtual Clerk brochure or contact Northern Data Systems.