Frequently Asked Questions (FAQ)

Some of the most common Edifice issues are explained below.

Note:  If you cannot find the answers to your questions here or in WebHelp, please contact NDS Technical Support.

• When I click a hyperlink in WebHelp, nothing happens.  What is wrong?To see the answer, click More

   

  Pop-up blocking software can interfere with the display of some WebHelp topics.  If you have software that blocks advertisements by preventing Internet pop-ups from being displayed, it may also interfere with WebHelp pop-up topics.

  To enable pop-ups in WebHelp:

  1.  Disable the pop-up blocking software on your system.

  2.  Test if the pop-ups are working by clicking this pop-up hyperlink for the WebHelp - Hyperlinks topic.

  3.  If the WebHelp - Hyperlinks topic does not display, contact NDS Technical Support for help.

   

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• When I search for a record, it does not appear in the list.To see the answer, click More

   

  • If the record is new, you may need to click Refresh to update the Search List.

  • You may have defined Search Conditions that omit the record you are looking for.