About Service Management

Tip:  For instructions to display the copyright and version information, click More.

The EDIFICE™ Service Management is designed to complement the EDIFICE Utility System and is an essential component in managing your customers as well as your internal infrastructure.  Utilizing a Graphical User Interface (GUI), this highly integrated module emphasizes "ease of use" and is designed to help your staff serve your customers quickly and efficiently.

Managing and tracking customer service call requirements is becoming increasingly complex and demanding.  Calls must be quickly and proficiently recorded and all variables must be taken into consideration in order to respond to your customers in the most professional manner.  Service Management allows customers to easily be accessed using account numbers or looked up using advanced search capabilities through a single screen.  The system knows if there is already an open call for a customer and also maintains a complete call history for that customer.  

Equipment and Asset Data Base

Service Management maintains detailed equipment inventory by customer site which allows utilities to track maintenance schedules.  In addition, Service Management allows utilities to develop and maintain a database of their own equipment and its maintenance requirements.  This allows the utility to maintain the assets that make up their individual systems to the highest standards possible and also manage the age condition of the assets so that system downtime and interruptions of service to customers can be avoided.

Service Management Features