-
If the record is new, you may need to click Refresh
to update the Search
List. -
You may have defined Search Conditions that omit the record you are looking for.
Frequently Asked Questions (FAQ)
Some of the most common security questions and issues are explained below.
Tip: If you cannot find the answers to your questions here or in the WebHelp documentation, please contact NDS Technical Support.
When I click a hyperlink in WebHelp, nothing happens. What is wrong?
To see the answer, click More.
Pop-up blocking software can interfere with the display of some WebHelp topics. If you have software that blocks advertisements by preventing Internet pop-ups from being displayed, it may also interfere with WebHelp pop-up topics.
To enable pop-ups in WebHelp:
1. Disable the pop-up blocking software on your system.
2. Test if the pop-ups are working by clicking this pop-up hyperlink for the WebHelp - Hyperlinks topic.
3. If the WebHelp - Hyperlinks topic does not display, contact NDS Technical Support for help.
When I Search for a record, it does not appear in the list.
To see the answer, click More.
If
the record is new, you may need to click Refresh
to update the Search
List.
You may have defined Search Conditions that omit the record you are looking for.
How can I send a report, such as the Operator Security Set Report, to the system administrator electronically?
To see the answer, click More.
To email a text version of the report:
1. Send the report to the Print View window:
At
the report prompt, click Print View 
.
Or,
for Report Writer reports, click View
Report 
.
2. At the Print View window:
Click
Email 
.
Or, click E-mail from the Print View Menu Bar, and then click E-mail Report.
3. At
the Send Mail window, fill in the email address, and then click Send 
.
Tips:
Your User Profile must have email enabled.
For more information, see Using advanced Print View report functions in the Print View topic.