Service Management Service Call Report Sample

The Service Call Report lists details of the customer service calls.

Tips:

• To see instructions for running the report shown below, see the Service Management Service Call Report Instructions.

• To see descriptions of the report fields, click More.

   

  Service Management Service Call Report Fields Tip:  To see more information about a field, click the hyperlink for the field name.
  Call #	Service Call Number
  Type	Call Type
  Terr	Territory Code
  Location	Location ID for the service call
  Name	Contact Name for the service call
  Start Date	Start Date for the service call work
  End Date	End Date for the service call work
  Type	Service Connection Reference Type for the service call
  ID Code	Meter Code ID or Component Code ID
  Prior	Priority of the Service Call Detail
  Received By	Date the service call is received
  Received Time	Time of day that the service call is received
  Assigned	Date a technician is assigned to perform the work for the service call
  Complete Date	Date the service call work is complete
  Complete Time	Time of day the service call work is complete
  Status	Status of the service call
  Problem	Problem/Task Code and Description