Bill Entry - Customer and Billing Run Comparison

Use the Account Status window for a customer and billing run comparison to help you determine why a specific customer is not allowed with the selected billing run during Bill Entry.

Notes:

Customers are included in the billing run, only if they have matching book numbers, company numbers and cycles as specified by the billing run.
If the customer and billing run do not match:

Verify the customer information and edit the customer information as needed.
To enter billing transactions for a customer who does not match the billing run, click Reset Run. From the Billing Run Window, you can select a different billing run or create a new code that matches the customer's information.

Directions:

To open the Account Status window for the customer and billing run comparison, from Bill Entry - Customer Entry Area, enter the Customer ID. Then, click Customer Label to open the window.

Customer and Billing Run Comparison Example:

Account Status Window prompts
Note: For each field the customer value and the billing run value displays for your comparison.
Company	Displays the company assigned to the customer and to the billing run.
Book	Displays the book number assigned to the customer and to the billing run.
Cycle Code	Displays the cycle assigned to the customer and to the billing run.
Account Status Messages	To alert you as to why the customer is not included in the billing run, a brief explanation displays. Explanation Examples: Customer account does not exist in the system. Books do not match. Cycles do not match.
	To close this window when finished, click Close.