Shut Off Create Notice Workfile

Use the Shut Off Create Notice Workfile routine to create a workfile containing the customer detail needed to print shut off notices.  Shut Off Notices are used to alert customers that their service will be shut off if they do not pay their overdue account.  During the Create Workfile routine you can determine the customers to consider for inclusion in the shut off process by choosing the services, the companies, the finance periods, and the Age Balances to include.

Notes:  

• The Shut Off Create Notice Workfile routine is the first step in creating customer shut off notices.  For more information about the timing and sequence of steps for the shut off notice process, see Shut Off Procedure.

• The Past Due Parameter record can limit the customer services that are considered during the Shut Off Create Workfile routine.

Directions:

To see directions for...

• Opening the Shut Off Create Notice Workfile routine, click More.

   

  1.  Click Processes from the Menu.

  2.  Click Shut Off.

  3.  Click Create Workfile.
  
  Or, use the keyboard shortcut:  [ALT] [p] [s] [ENTER].
   

  Shut Off Create Notice Workfile Window Example:

  

• Choosing the options, click More.

   

  Shut Off Create Workfile Prompts Tip:  To quickly select or de-select all items listed, click Check All .
  Services	To select the services to consider, click to check the appropriate services listed.
  Companies	To select the companies to consider, click to check the appropriate companies listed.
  Status	To select the customer statuses to consider, click to check the appropriate statuses listed.
  Finance Periods	To select the Finance Periods to consider, click to check the appropriate Finance Periods listed.
  Rate Class	To select the rate classes to consider, click to check the appropriate rate classes listed.
  Credit Rating	To select the customer credit ratings to consider, click to check the appropriate customer credit ratings listed.
  Ages	To select the customer Age buckets to consider, click to check the appropriate Ages listed.
  Lien	To include lien amounts on the report, click to select this box. To omit customer lien amounts on the report, leave this box unchecked.
  Lien Cost	To include customer lien costs on the report, click to select this box. To omit customer lien costs from the report, leave this box unchecked.
  Lien Interest	To include customer lien interest amounts on the report, click to select this box. To omit customer lien interest amounts from the report, leave this box unchecked.
  Roll Principal	To include customer roll principal amounts on the report, click to select this box. To omit customer roll principal amounts from the report, leave this box unchecked.
  Roll Cost	To include customer roll cost amounts on the report, click to select this box. To omit customer roll cost amounts from the report, leave this box unchecked.
  Roll Interest	To include customer roll interest amounts on the report, click to select this box. To omit customer roll interest amounts from the report, leave this box unchecked.
  Minimum Balance	Enter the minimum balance a customer must have to be included in the shut off notice process. (7.2 numeric)
  Notice Date	To accept the system date as the notice Date, press [TAB] or enter another date as the date printed on the Shut Off Notices. (mmddccyy, slashes and century are optional)
  Due Date	To accept the due date displayed, press [TAB] or enter another date that the arrears payment is due. (mmddccyy, slashes and century are optional)
  Shut Off Date	To accept the Shut Off Date displayed, press [TAB] or enter another date as the date the service will be shut off if the payment is not received. (mmddccyy, slashes and century are optional)
  Message Code	To specify the Message to include with the shut off notices, enter the Message code. Notes:   To search for a Message code, click Search or press [CTRL + f]. To create a new Message code, click Fast Access Maintenance or press [CTRL + o].
  Last Billing Date	To create the Shut Off workfile based on the customers' last bill date, enter the last bill date.   Note:  The Last Billing Date option only pertains to Open Item customers.
  Only Past Due Dates From	To consider all customers regardless of their past due date notice, leave From blank.  Or, enter a beginning date for Past Due Date Notices to include in the workfile. Tip:  This date range helps to ensure that customers are not receiving a shut off notice before the date specified on their past due notice.
  Through	To consider all customers regardless of their past due date notice, leave To blank.  Or, enter an ending date for Past Due Date Notices to include in the workfile.
  Open Items Accounts Only	To only create the Shut Off workfile for open item customers, click to select Open Item Accounts Only. Otherwise, please leave blank. Note:  The Open Item Accounts Only option only pertains to Open Item customers.
  Customers	Entry Options: To consider all customers in the Create Workfile process, please leave blank. To include an individual account in the workfile, enter the Customer ID. (up to 12 characters) To build a list of customers for the workfile: Enter the Customer ID followed by a comma (,). Continue to enter the desired customers. To complete the customer list, press [TAB]. To search for the appropriate customer ID, click Search . To build a range of customers, enter the beginning Customer ID, followed by a hyphen (-) and then the ending Customer ID.
  Payment Plans	To specify if customers with payment plans should be included in the Shut Off workfile, click to select a choice from the drop-down list. Entry Options: Include All Customers Include Only Customers on Payment Plans Include Only Customers not on Payment Plans
  	To start the Create Workfile routine, click Proceed. Keyboard shortcut:  [ALT + p] Or,to escape without creating the Workfile, click Cancel.
  	To close the Create Workfile routine when the routine is complete, click Done. Keyboard shortcut:  [ALT + d] Note:  The number of customers processed during the Create Workfile routine displays.