Call Center Journal Sample

The Call Center Journal lists the customer calls that are entered during Call Center - Call Entry.

Tips:

This report is also known as the Call Journal.
To see instructions for running the report shown below, see the Call Center Journal Instructions.

To see descriptions of the report fields, click More.

Selection Parameters for this Report Sample:
Clerks = All	Batches = All
Customer IDs = All

Call Center Journal Fields Tip: To see more information about a field, click the hyperlink for the field name.
Customer ID	Customer Identification
Name	First Name, Middle Initial and Last Name of the customer
Location ID	Location Identification
CT	Service Call Type
Description	Description associated with the call type
Reference	Reference pertaining to the customer call