Frequently Asked Questions (FAQ)
Some of the most common Fund Accounting Workbench questions and issues are explained below.
Tip: If you cannot find the answers to your questions here or in the WebHelp documentation, please contact NDS Technical Support.
When I click a hyperlink in WebHelp, nothing happens. What is wrong?
To see the answer, click More.
Pop-up blocking software can interfere with the display of some WebHelp topics. If you have software that blocks advertisements by preventing Internet pop-ups from being displayed, it may also interfere with WebHelp pop-up topics.
To enable pop-ups in WebHelp:
1. Disable the pop-up blocking software on your system.
2. Test if the pop-ups are working by clicking this pop-up hyperlink for the WebHelp - Hyperlinks topic.
3. If the WebHelp - Hyperlinks topic does not display, contact NDS Technical Support for help.
When I Search for a record, it does not appear in the list.
To see the answer, click More.
If the record is new, you may need to click Refresh to update the Search List.
You may have defined Search Conditions that omit the record you are looking for.
How can I send a report, such as the Action Report, to my accountant electronically?
To see the answer, click More.
To email a text version of the report:
1. Send the report to the Print View window:
At the report prompt, click Print View .
Or,
for Report Writer reports, click View
Report .
2. At the Print View window:
Click Email .
Or, click E-mail from the Print View Menu Bar, and then click E-mail Report.
3. At the Send Mail window, fill in the email address, and then click Send .
Tips:
Your User Profile must have email enabled.
For more information, see Using advanced Print View report functions in the Print View topic.
How can I convert an NDS application report into a spreadsheet?
To see the answer, click More.
Because the reports are not always laid out the same way for every line, it may be difficult to convert them to a spreadsheet. For example, the heading data does not line up with the columns for the data in the report body.
However, you can convert the report to an ASCII data file or a Word Document. Refer to the advanced functions in the Print View topic.
What is the difference between the Executive Console and the User Console?
To see the answer, click More.
The Executive Console and the User Console are quite similar in that they both give you access to application reports, processes, and favorite files. See the comparison chart below for the differences.
Feature |
Executive |
User |
Available in EMS application |
Yes |
No |
Available in NDS applications (except EMS) |
No |
Yes |
Displays key performance indicators |
Yes |
No |
Displays "favorite" reports and processes in the Console Items Panel |
Yes |
Yes |
Shows console items for all applications |
Yes |
No |
Shows console items only for the open application |
No |
Yes |
Displays "favorite" Microsoft Word, Excel, and Access files in the Console Items Panel |
Yes |
Yes |
Displays Crystal Reports in the Console Items Panel or in Crystal Reports |
Yes |
Yes |
Shows open files, such as web pages, in the Content Panel |
Yes |
Yes |
How can I add a favorite document to the Console Items Panel?
To see the answer, click More.
Click Add Console Item Wizard on the Toolbar.