Replacement Stickers Wizard

Use the Replacement Stickers Wizard to replace registration stickers (month or year) that were lost, damaged or stolen.  Due to the small size of the registration stickers, they are frequently lost or misplaced by registrants.  If a customer needs to replace lost stickers, verify the registration, issue the proper stickers and charge the appropriate fees.

Notes:

• The following fees are assessed based on what is replaced and are reported on the Town Detail Report and Town Summary Report:

• $.25 is assessed for a single sticker or $.50 is assessed for each set of stickers that are replaced

• Example:  Plates are stolen from a vehicle.  Fees to replace 2 plates ($10) with year ($.50) and month stickers ($.50) is:  $11

• If a customer was issued an incorrect sticker in error, you can issue a replacement sticker at no fee. The incorrect sticker must be returned if it has not been affixed to the plate. If a customer returns a sticker that has “fallen apart” or if the customer states the sticker is faded, issue a free replacement.

• The following prints on the MVR-3 form to indicate stickers were replaced:  Reason Code K.

• For general information about using wizards, see the Wizard - Introduction.

Directions:

To see directions for...

• Opening the Replacement Stickers Wizard, click More.

   

  1.  First, from the Registration Inquiry recall the plate number for the registration needing replacement stickers.

  2.  Click Plus  for Registration Transactions on the Wizards Menu.

  3.  Click Replacement Stickers .

   

  Replacement Stickers Wizard Window Example:

  Tip:  To see general instructions for each panel in the example below, the cursor becomes a hand when you position the cursor over the field or panel.  Click once to display the associated topic.

  

   

• Replacing Registration Stickers, click More.

   

   IMPORTANT:  To avoid losing data, the wizard automatically validates and saves your data when you click Finish.

   

  1.  First, from the Registration Inquiry enter the known plate number for the registration needing replacement stickers.

  2.  Open the Replacement Stickers Wizard.

  3.  The following displays:  Vehicle Plate Number, Plate Type, VIN, Class, Sub_Class, Low End Weight, High End Weight and vehicle manufacture Year.

  4.  To advance to the next step, simply press [ENTER].  Each step is listed:

  a.  At the Enter Lost Plates/Stickers step, enter the type of stickers, and the new month or year sticker numbers.

  b.  At the Enter the Registration Fees Step, maintain the fees for replacing the plates and or stickers.

  c.  At the Enter the Cash Receipt Information Step, enter the payment.

  d.  At the Review the Cash Receipt Information Step, review the balance and confirm the payment is made.

  5.  To position the pointer to the information that you want to enter, press [TAB] or click the field using the mouse.

  6.  To finish entry and save the changes, click Finish , or press [ENTER].
  Keyboard shortcut:  [ALT + s]

   

• Understanding the field values for the following panels, click the panel name in the table below: