Frequently Asked Questions (FAQ)

Some of the most common EMS questions and issues are explained below.

Tips:  If you cannot find the answers to your questions here or in WebHelp, please contact NDS Technical Support.

 


To see the answer, click More.

Pop-up blocking software can interfere with the display of some WebHelp topics.  If you have software that blocks advertisements by preventing Internet pop-ups from being displayed, it may also interfere with WebHelp pop-up topics.

To enable pop-ups in WebHelp:

1.  Disable the pop-up blocking software on your system.

2.  Test if the pop-ups are working by clicking this pop-up hyperlink for the WebHelp - Hyperlinks topic.

3.  If the WebHelp - Hyperlinks topic does not display, contact NDS Technical Support for help.

 


To see the answer, click More.

 

To see the answer, click More.

To email a text version of the report:

1.  Send the report to the Print View window:

2.  At the Print View window:

3.  At the Send Mail window, fill in the email address, and then click Send .

Tips:

 


To see the answer, click More.

Because the reports are not always laid out the same way for every line, it may be difficult to convert them to a spreadsheet.  For example, the heading data does not line up with the columns for the data in the report body.

However, you can convert the report to an ASCII data file or a Word Document.  Refer to the advanced functions in the Print View topic.

 


To see the answer, click More.

The Executive Console and the User Console are quite similar in that they both give you access to application reports, processes, and favorite files.  See the comparison chart below for the differences.

Feature

Executive
Console

User
Console

Available in EMS application

Yes

No

Available in NDS applications (except EMS)

No

Yes

Displays key performance indicators

Yes

No

Displays "favorite" reports and processes in the Console Items Panel

Yes

Yes

Shows console items for all applications

Yes

No

Shows console items only for the open application

No

Yes

Displays "favorite" Microsoft Word, Excel, and Access files in the Console Items Panel

Yes

Yes

Displays Crystal Reports in the Console Items Panel or in Crystal Reports

Yes

Yes

Shows open files, such as web pages, in the Content Panel

Yes

Yes

 


To see the answer, click More.

1.  Hover over a panel border until the pointer becomes the Resizer tool.

2.  Drag the border to resize the panel.

Click Expand Content View Panel .

Click Shrink Content View Panel .

 


To see the answer, click More.

1.  At the Key Performance Indicators Panel, click Report View .

2.  Select the KPI.

 


To see the answer, click More.

1.  At the Key Performance Indicators Panel, click Compare View , and then select the KPI.

2.  Click Search , and then fill in the Compare Parameters Window.

3.  Click Chart , and then fill in the SnapShot Compare Chart Setup Window.

4.  Click OK.

5.  Optionally assign a Name, and then Save  the chart.  (Skip this step for ad hoc charts.)

6.  Click OK to display the chart in the Content View Panel.

 


To see the answer, click More.

1.  At the Key Performance Indicators Panel, click Compare View , and then select the KPI.

2.  In the Content View Panel, click the Compare View Name for the chart.

3.  Click Chart  to display the chart in the SnapShot Compare Window.

 

- OR -

 

1.  Select a KPI at the Key Performance Indicators Panel.

2.  Click Search  to display the Compare Parameters Window.

3.  Click Open , and then select an existing Compare View Name.

4.  Click OK to display the chart in the Content View Panel.

 


To see the answer, click More.

Click Add Console Item Wizard on the Toolbar.

 


To see the answer, click More.

1.  Open the NDS application.

2.  Open the Job Console.

3.  Select the desired report and fill in the Job Manager.

 


To see the answer, click More.

1.  Open the NDS application.

2.  Open the Job Console.

3.  Select the desired report and fill in the Job Manager.

 


To see the answer, click More.

1.  Open the NDS application.

2.  Open the Job Console.

3.  Select the desired report and fill in the Job Manager.

 


To see the answer, click More.

1.  Open the NDS application.

2.  Open the Job Console.

3.  Select the desired job, and then fill in the Job Scheduler.

 


To see the answer, click More.

Task

Directions

Show the totals for a displayed chart.

Click Show Totals .

Rotate a chart.

1.  Unlock the chart .

2.  Drag the chart handles.

Display a 2D chart for a specific Data Series (the horizontal headings for each X-axis).

1.  Click Direct View .

2.  Click the Data Series (a heading item) in the Legend.

Display a 2D chart for a specific Category (the vertical headings along the bottom of the X-axis).

1.  Click Side View .

2.  Click the Category (a detail item) in the Legend.

Change a chart's Data Series (the horizontal headings for each X-axis).

1.  Display the Compare Parameters Window.

2.  Click Chart  to display the SnapShot Compare Chart Setup Window.

3.  Add or Remove the Data Series for the chart.

Change a chart's Category (the vertical headings along the bottom of the X-axis).

1.  Display the Compare Parameters Window.

2.  Click the appropriate Compare Element in the "For" column.

3.  Select or de-select the boxes for the Categories.