Shut Off Workfile Maintenance
Use Shut Off Workfile Maintenance to remove individual customers from the Shut Off Workfile that was generated during the Create Notice Workfile routine. For example, you can use this routine to remove a customer from the Workfile if the customer starts a payment plan and you do not want them to receive a past shut off notice.
Notes:
You can not create or edit Shut Off Notices during Shut Off Workfile Maintenance.
If you delete customers during shut Off Workfile Maintenance, reprint the Shut Off Notice Journal for a complete audit trail.
For the steps of the Shut Off Notice process, see Shut Off Procedure.
To open:
1. Click Processes from the menu.
2. Click Shut Off.
3. Click Workfile
Maintenance.
Or, use the keyboard
shortcut: [ALT] [p] [s] [m].
Shut Off Workfile Maintenance Window Example:
1. Enter the Customer
ID and click Retrieve
, or press [ENTER].
Keyboard shortcut: [ALT + t]
Tip: If you do not know the Customer ID, you can click Search 
to see a list of customers.
2. Click File
from the menu, and next
click Delete.
Keyboard shortcut: [ALT] [f] [d]
3. At the Delete Records prompt,
click Proceed 
to delete the record, or click Cancel
to escape from the delete routine.
Example:
Note: After you click Proceed,
you will see the following message on the Status
Bar.
4. After deleting the customer from the Past Due Workfile, you must enter a reason for removing the customer. For directions, see the Customer Add Reason Code Message Wizard - Add Reason Step.
