The Call Center menu contains commands used to enter and maintain customer calls for service.
To open the Call Center menu, click Daily
Work from the Menu,
and next click Call Center.
Keyboard shortcut: [ALT]
[y] [l]
The table below describes the available options.
Call Center Menu Items |
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Maintains information pertaining to customer calls for service. Keyboard shortcut: [ALT] [y] [l] [e] |
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Prints the journal of customer calls that are entered during Call Center - Call Entry. Keyboard shortcut: [ALT] [y] [l] [j] |
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Updates the Customer Calls History file with the completed, closed customer calls. Keyboard shortcut: [ALT] [y] [l] [o] |
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