Customer Inquiry - Service Connections Area

Use the Service Connections Area to view information about the service connections for the customer or location, including the information to generate the billing transactions and specific inventory information. In addition, you can view information for prior references that were changed out or replaced. Customers and locations can have multiple service connections, which all display in this area. The table following the window example describes the Service Connections Area for the Customer Inquiry.

Directions:

To display the Service Connections Area of the Service Connections Panel in the Customer Inquiry:

The Customer Inquiry window automatically opens when Utility Billing is launched.
Tip: To display the Customer Inquiry after starting other windows, click Customer Inquiry on the Edifice Toolbar.
At the Inquire By prompt, click Customer in the drop-down list.
Press [TAB] to move to the Customer prompt, and then enter a valid Customer ID.

Tips:
To inquire by location, service connection or street name, see Customer Inquiry - Inquire By Selection Area.
If the Services & Service Connections Panel does not display, click Show Service Connections .

Customer Inquiry - Service Connections Area Example:

Service Connections Area Field Descriptions Tips: To see more information about a field, click the hyperlink for the field name. A service Connection can be any type of reference including a meter, trailer, component, location-based reference or system-based reference. A customer can have multiple service connections, all of which display in this area.
Location	Displays a note pertaining to the service connection at the location, if applicable.
ID	Displays the identification for the Meter ID, Trailer ID, or Component ID assigned to the service connection. Tips: There is no ID for location-based and system-based references. To quickly maintain the reference, click Fast Access Maintenance .
Type	Displays the Reference Type for the service connection, which determines the type of service connection.
Reading	Displays the amount of the last reading for the meter, trailer or component.
Date	Displays the date of the last reading for the meter, trailer or the component.
Usage	Displays the amount of usage as determined from the last reading for the meter, trailer or component.
Tran Profile ID	Displays the Transaction Profile ID used to generate the billing transactions for the service delivered by the service connection. Tip: To quickly maintain the Billing Transaction Profile, click Fast Access Maintenance .
Reference Billing Information Tip: The following billing fields only display if there are multiple references for the service.
Billing Type ID	Displays the Billing Type ID for the service connection, which determines the relationship between certain types of connections that require additional information, such as, compound or credit compound meters. Tip: To quickly maintain the Billing Type, click Fast Access Maintenance .
Usage Multiplier	Displays the Usage Multiplier for the service connection, if applicable.
Reading Multiplier	Displays the Reading Multiplier for the service connection, if the reading needs to be multiplied during Meter Communications. Tip: The Reading Multiplier is used during the Meter Import phase of the Meter Export Import routines.
Pressure Zone	Displays the user-defined Pressure Zone for the service connection.
Outside Identifier	Displays the service connection's Outside Identifier, if applicable.
Sequence Code	Displays the Sequence Code, which determines the order for reading meters if there are multiple meters associated with the service connection.
Supplier ID	Displays the identifier for the service supplier of the service connection, if applicable.
Reference Inventory Information Tip: To quickly view inventory information for the reference, click Plus . Or, to hide inventory information, click Minus .
Series Type	Displays the Meter Series Type Code ID assigned to the meter, if applicable. Note: This field is used during the export phase of the Meter Communications routines.
Dial Count	Displays the number of reading dials on the meter or trailer, if applicable.
Outside Num	Displays the number of the electronic transmitter-receiver for the meter or component, if applicable.
Manufacturer	Displays the name of the meter Manufacturer.
Model	Displays the Model Name of the meter.
Serial Number	Displays the Serial Number of the meter.
Meter Size	Displays the Meter Size ID, which is determined by the size of the pipe going into the meter. Tip: This field is informational only.
Reset Date	Displays the date the meter or component dial was reset.
Installed Date	Displays the date the meter, trailer or component was installed at the service connection.
Last Test Date	Displays the date the meter or component was tested.
Maint. Code	Displays the informational Maintenance Code for the meter or component.
Radio MIU Num	Displays the Radio MIU Number for the meter or component, if applicable.
Batt. Inst. Date	Displays the date the battery is installed for the meter or component, if applicable.
Prior Reference Information Tip: The following three fields only display if there is a previous reference for the service connection.
Prior ID	Displays the identification for the previous Meter ID, Trailer ID, or Component ID that had been installed but was removed as the service connection.
Prior Type	Displays the Reference Type for the previous reference.
Pending Unbilled Usage	Displays the amount of the pending unbilled usage for the previous reference, if applicable.