Customer Inquiry - Services General Billing Information Area

Use the Services General Billing Information Area to view general billing settings for the service. Services General Billing Information Area is a part of the Service Connections Panel. The table following the window example describes the Services General Billing Information Area for the Customer Inquiry.

Directions:

To display the Services General Billing Information Area of the Service Connections Panel in the Customer Inquiry:

The Customer Inquiry window automatically opens when Utility Billing is launched.
Tip: To display the Customer Inquiry after starting other windows, click Customer Inquiry on the Edifice Toolbar.
At the Inquire By prompt, click Customer in the drop-down list.
Press [TAB] to move to the Customer prompt, and then enter a valid Customer ID.

Tips:
To inquire by location, service connection or street name, see Customer Inquiry - Inquire By Selection Area.
If the Services & Service Connections Panel does not display, click Show Service Connections .

Customer Inquiry - Services General Billing Information Area Example:

Services General Billing Information Area Field Descriptions Tip: To see more information about a field, click the hyperlink for the field name.
Service	Displays the Description of the Service Code. Tip: The service Description is highlighted in a colored bar for easy identification.
Contact	Displays who to contact regarding the service at the location.
Bill To ID	Displays the Owner ID, Tenant ID or other third-party Customer ID to bill for the service connection.
	To view the previous tenant's or current owner's customer information in the Customer Panel, click Drill Down.
Bill To	Displays the First Name, Middle Initial and Last/Business Name of the person to bill for the services.
Activity	Displays the Status of the Bill To ID.
Lienable	Displays the customer's setting that determines if the customer is included in the liens process.
Allow Finance	Displays the customer's setting that determines if the customer can be assessed finance charges during the Finance Charge process.
Finance Period	Displays the Finance Period for the service. Note: To quickly maintain the Finance Period, click Fast Access Maintenance .
Company Number	Displays the Company Number the service is grouped in. Note: To quickly maintain the Company Number, click Fast Access Maintenance .
Rate Class	Displays the Rate Class the service is grouped in. Note: To quickly maintain the Rate Class, click Fast Access Maintenance .
Credit Rating	Displays the stars associated with the customer's credit rating level.
Score	Displays the customer's calculated credit rating score.
	Displays the Description of the credit rating level associated with the customer's credit score.
Billing Address	Displays the Billing Address for the service, which includes: Billing Address Line 1 Billing Address Line 2, if applicable Billing Address Line 3, if applicable City State Zip Code
Billing Type ID	Displays the Billing Type ID for the service, which determines the relationship between certain types of connections that require additional information, such as, compound or credit compound connections.
Usage Multiplier	Displays the Usage Multiplier for the service, if applicable.
Reading Multiplier	Displays the Reading Multiplier for the service connection, if the reading needs to be multiplied during Meter Communications. Tip: The Reading Multiplier is used during the Meter Import phase of the Meter Export Import routines.
Pressure Zone	Displays the user-defined Pressure Zone the service is grouped in.
Outside Identifier	Displays the service connection's Outside Identifier, if applicable.
Sequence Code	Displays the Sequence Code, which determines the order for reading meters if there are multiple meters associated with the location.
Supplier ID	Displays the identifier for the service supplier of the service connection, if applicable.