Customer Inquiry - Customer Service Panel

Use the Customer Service Panel to view the customer's most recent miscellaneous service work order, if applicable.  You can enter the customer's miscellaneous work orders during the Customer Miscellaneous Servicing Information Wizard.  The table following the window example describes the Customer Service Panel for the Customer Inquiry.

Tips:  

• Do not confuse the Customer Service Panel with the programs in the Service Management module.  They are separate programs, which do not interface with the each other.

• The fields displayed during the Customer Service Panel is informational only and can be used for reporting purposes.

Directions:

To display the Customer Service Panel:

1. The Customer Inquiry window automatically opens when Utility Billing is launched.  
   Tip:  To display the Customer Inquiry after starting other windows, click Customer Inquiry on the Edifice Toolbar.

2. At the Inquire By prompt, click Customer in the drop-down list.

3. Press [TAB] to move to the Customer prompt, and then enter a valid Customer ID.
   
   Tip:  
   To inquire by location, service connection or street name, see the Customer Inquiry - Inquire By Selection Area.

4. Click Service on the Customer Panel Toolbar.

Customer Inquiry - Customer Service Panel Example: