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Frequently Asked Questions (FAQ)
Some of the most common General Ledger questions and issues are explained below.
Tip: If you cannot find the answers to your questions here or in WebHelp®, please contact NDS Technical Support.
When I click a hyperlink in WebHelp, nothing happens. What is wrong?
To see the answer, click More.
Pop-up blocking software can interfere with the display of some WebHelp topics. If you have software that blocks advertisements by preventing Internet pop-ups from being displayed, it may also interfere with WebHelp pop-up topics.
To enable pop-ups in WebHelp:
Disable the pop-up blocking software on your system.
Test if the pop-ups are working by clicking this pop-up hyperlink for the WebHelp - Hyperlinks topic.
If the WebHelp - Hyperlinks topic does not display, contact NDS Technical Support for help.
When I Search for a record, it does not appear in the list.
To see the answer, click More.
If
the record is new, you may need to click Refresh
to update the Search
List.
You may have defined Search Conditions that omit the record you are looking for.
How can I send a report, such as the Trial Balance, to my accountant electronically?
To see the answer, click More.
To email a text version of the report:
Run the report to the Print View window:
At
the report prompt, click the Print View
button.
Or,
for Report Writer reports, click the View
Report 
button.
At the Print View window:
Click the Email button.
Or, click E-mail from the Print View Menu Bar, and then click E-mail Report.
At
the Send Mail window, fill in the email address and click Send
.
Tips:
Your User Profile must have email enabled.
For more information, see Using advanced Print View report functions in the Print View topic.
How can I convert my Trial Balance (or other report) into a spreadsheet?
To see the answer, click More.
Because the reports are not always consistent on every line, it may be difficult to convert them to a spreadsheet. For example, the heading data does not line up with the columns for the data in the report body.
However, you can convert the report to an ASCII data file or a Word Document. Refer to the advanced functions in the Print View topic.
How do I make an adjustment to a closed and posted period?
To see the answer, click More.
Using caution...
Open the period using Period Descriptions Maintenance.
Make the adjustment using Enter Manual Transactions.
Close the period again.
If you have already posted the period, you can post it again without duplicating entries using Post Journal Entries.
How do I delete a journal entry?
To see the answer, click More.
You can delete unposted Manual Entries (Journal Code MA) and Reversing Entries (Journal Code RE) using Enter Manual Transactions.
To make corrections to posted journal entries, create an adjusting transaction using Enter Manual Transactions.
Tip: If you need to delete a journal entry for transactions with Journal Codes other than MA or RE, contact NDS Technical Support.
How do I close a period?
To see the answer, click More.
The General Ledger Runbook contains the following checklists that guide you through several GL procedures, including closing the period:
Daily/Weekly Checklist
Period-End/Quarterly Checklist
Period-Begin Checklist
Year-End Checklist
How do I run the year end?
To see the answer, click More.
The General Ledger Runbook contains the following checklists that guide you through several GL procedures, including running the year end programs:
Daily/Weekly Checklist
Period-End/Quarterly Checklist
Period-Begin Checklist
Year-End Checklist