Customer Inquiry - Customer Previous Locations Panel

Use the Customer Previous Locations Panel to view a history log of the previous locations assigned to the customer. You can view the locations the customer previously owned or was a tenant at. The table following the window example describes the Customer Previous Locations Panel for the Customer Inquiry.

Tips:

The Customer Previous Location Panel provides an audit trail of changes you make during the Add/change/ Location Tenant Wizard and the Add/Charge/Location Owner Wizard.
Do not confuse the Customer Previous Location Panel with the Show Owner/Tenant History Area located on the Service Connections Panel. The Show Owner/Tenant History Area displays all the owners and tenants associated with the location. The Customer Previous Location Panel displays all locations previously associated with the customer.

Directions:

To display the Customer Previous Locations Panel:

The Customer Inquiry window automatically opens when Utility Billing is launched.
Tip: To display the Customer Inquiry after starting other windows, click Customer Inquiry on the Edifice Toolbar.
At the Inquire By prompt, click Customer in the drop-down list.
Press [TAB] to move to the Customer prompt, and then enter a valid Customer ID.

Tip:
To inquire by location, service connection or street name, see the Customer Inquiry - Inquire By Selection Area.
Click Move Right on the Customer Panel Toolbar to display additional buttons.
Click Prev. Location(s) on the Customer Panel Toolbar.

Customer Inquiry - Customer Previous Locations Panel Example:

Customer Inquiry - Customer Previous Locations Panel Field Descriptions Tip: To see more information about a field, click the hyperlink for the field name.
Date	Displays the date the customer was removed from the location.
Type	Displays the type of customer, which can be an owner or a tenant.
Location	Displays the Location ID of the previous location assigned to the customer.