Message Code Maintenance

Use Message Code Maintenance to maintain customer messages. Messages have two purposes. You can use message codes to quickly enter a message regarding an individual customer. Or, you can use a message code to print a standard message on all customer statements for a specific statement run including billing statements, adjustment statements, past due statements, and finance charge statements. To add an individual message to a customer account use the Customer Add Message Wizard. For example, if you are not using the Service Management application you can maintain customer service call information by creating a message for service calls and adding it to the customer. You can add an image to a message code to make the message visually identifiable.

Directions:

To open:

1. Click Daily Work from the menu.

2. Click File Maintenance.

3. Click Code Maintenance.

4. Click Miscellaneous Maintenance.

5. Click Message Code Maintenance.

Tip: Or, use the keyboard shortcut: [ALT] [y] [m] [c] [i] [e] [ENTER].

Message Code Maintenance Window Example:

Message Code Maintenance Prompts
Message Code ID	Enter the identifier for the message. (up to 5 characters) Required To view all of the message codes, click Search . From the search list select the message to change or delete.
Message Information Line 1	Enter the first line of the message information. (up to 80 characters)
Message Information Lines 2-15	Enter up to 15 lines of message information to be used for the message. (up to 80 characters per line) Tip: Use only as many lines as you need.
	To add or change the alert symbol to include with a message, click Alert Image and select the desired image to include with the message or click Browse to find a unique symbol. To remove an alert image, click Trash .
	To update the new or changed information, click OK.
	CAUTION To avoid losing data, you must save new or changed records.
Editing a Message Code	CAUTION: To avoid losing data, you must save new or changed records. 1. Enter the Message Code and press [ENTER]. Tip: If you do not know the message, you can click Search to see a list of messages. 2. Click the field to change. 3. Enter the changes. 4. To complete the edit process, click OK .
Deleting a Message Code	1. Click Search to see a list of messages. From the list select the message to delete. 2. Click Delete . 3. At the Delete prompt, click Yes to delete the message, or click No to escape from the delete routine. Note: After you click Yes, you will see the following message on the status bar.