Payment Entry - Entering a Reversal Transaction

The procedure for Entering a Reversal Transaction describes how to reverse a payment transaction.  For example, if you paid an incorrect ticket, you can back out the amount for the payment.  There are two methods for entering reversals - using Payment Entry or using Patient Inquiries.

Directions:

The following procedures describe how to enter reversal transactions.  To see directions for...

• Entering a Reversal Transaction using the Payment Entry Method, click More.

   

  Note:  The Payment Entry Method provides a complete audit trail.  It updates the journals and the patient's statements.  NDS recommends using the Payment Entry Method.

  1. Load the Patient.

  1. Enter the Patient Account Number in the Patient Reference Panel.

  2. Press [ENTER] to activate the Patient Load button.

  2. To open Payment Entry and display the Batch Entry Window, click Payment Entry in the Menu Tree.
     
     Note:  If the Batch Entry Window does not display automatically because it was already opened today, click Batch in the Batch Information Area of the Work Window.
      

  3. Review the Batch Entry Window defaults.

  1. Select the By Detail (Manual Method) option in the Cash Application field.

  2. Enter Batch # XXX.  (Substitute your initials for XXX).

  3. Press [ENTER] to activate the OK button and to move onto the Work Window.

  4. Review the following Work Window Areas.  You probably do not need to make any changes.

  5. Patient Guarantor Area

  6. Patient Balances Area

  7. Batch Information Area

  5. Select the ticket to reverse.  Click to highlight a line for a ticket in the Ticket List Section of the Transaction Detail Area.

  6. Press [ENTER] to activate the Add New Transactions button.  You will see the Ticket Detail Section display.

  7. Enter the transaction details.

  1. Enter  the same Transaction Code used for the original ticket.

  2. Enter a negative Payment Amount.
     Example:  To reverse a transaction that was originally $50.00, enter -50.00.

  3. Press [ENTER] to activate the Add Line button, which completes entry for the current line.

  4. Press [ENTER] to activate the End Payments button to finish entering detail lines and to display the Commit Payments Area.

  5. Press [ENTER] to activate the Commit Payments button.

   

• Entering a Reversal Transaction using the Patient Inquiries Method, click More.

   

  The Patient Inquiries Method updates the journal, but the transaction does not appear on the patient's statement.

  1. Open Patient Inquiries - Transaction Details Window.

  2. Click to highlight the payment transaction that you want to reverse.

  3. Click Edit.

  4. Enter the Batch Number.

  5. Click Delete.

  6. At the following prompt, click Yes to reverse the transaction.

  7. Click OK.

  Transaction Details Inquiry - Payment Reversal Prompt