Frequently Asked Questions (FAQ)
Some of the most common Motor Vehicle Registration Workbench questions and issues are explained below.
Tip: If you cannot find the answers to your questions here or in the WebHelp documentation, please contact NDS Technical Support.
When entering a registration, the Clerk cannot continue past entering the plate number in the first window (entering vehicle identification step). What is wrong?
To see the answer, click More.
The License Plate number is in the system twice for same class code. How do I fix it?
To see the answer, click More.
The system is flagging a sticker number as invalid indicated by a red check mark next to the sticker. What is wrong?
To see the answer, click More.
You received a message stating another user has a print job in progress and now your screen is frozen. What is wrong?
To see the answer, click More.
How do I enter a new registration using the New Registration or New Registration - Excise Tax Only wizard and as part of the registration I want to transfer credits from the old vehicle, but the old vehicle has already been registered by someone else?
To see the answer, click More.
How do I transfer a registration?
To see the answer, click More.
How do I enter an Information Reason Code for the registration form?
To see the answer, click More.
How do I print a cash receipt?
To see the answer, click More.
How do I reprint a form?
To see the answer, click More.
How do I perform the daily cash up?
To see the answer, click More.
When I click a hyperlink in WebHelp, nothing happens. What is wrong?
To see the answer, click More.
When I click a hyperlink in WebHelp, nothing happens. What is wrong?
To see the answer, click More.
When I Search for a record, it does not appear in the list.
To see the answer, click More.
How can I convert an NDS application report into a spreadsheet?
To see the answer, click More.